Chief Ecommerce Officer

Job description

What We Are Looking For

We are a diverse group of innovators brought together with a relentless passion for helping people choose better. Choices that help people save money, energy, and the earth.

We're looking for a strong Ecommerce leader to join Enervee's team of executives. Our Chief Ecommerce Officer will report to the CEO and will be responsible for managing the operations and profitable revenue growth of our rapidly growing ecommerce business in the home appliances and consumer electronics category - reaching tens of millions of households in the US.

If you're motivated by making a real impact on people's lives and our planet, we would love to hear from you!

Enervee is a remote-first company and our Chief Ecommerce Officer can be based anywhere in the US. You will work with retail and utility partners across all US time zones and with the majority of the Enervee team based in California.

Job requirements

How You Can Make An Impact

  • Develop and lead the ecommerce organization with responsibility for operations, transactions, fulfillment, customer support and supplier relationships in North America
  • Work in partnership with the executive leadership team to define growth targets, budgets, hiring needs and a strategic plan for realizing revenue growth and margin optimization
  • Own revenue forecasts, providing regular updates and reports to the finance and executive teams
  • Closely work with the marketing team to fill and convert along the customer funnel including CRM and retention
  • Design and execute a modern customer support operation with highest CSAT ratings, in-depth reporting and deliver against enterprise SLAs
  • Maintain expertise of the ecommerce landscape and competitors, identifying trends and online growth opportunities
  • Work with manufacturers and fulfillment partners to create promotions and differentiated offers
  • Collaborate with the Product, Marketing, Sales, Customer Success, Business Development, and Regulatory teams to involve relevant Enervee stakeholders

What You Bring To The Team

Enervee's Chief Ecommerce Officer has passion for saving energy and having a positive impact on the environment in addition to having a proven track record of exceeding targets in large scale fast growing ecommerce operations 

  • 5+ years of experience in executive leadership in ecommerce - preferably in home appliances and/or consumer electronics
  • Strong ability to inspire, build and lead an operations team and coaching/mentoring them to success
  • Hands-on experience negotiating and managing supplier and manufacturer relationships
  • Experience of running a stellar customer support operation
  • Captivating communication and interpersonal skills, with the ability to navigate complex business challenges by aligning internal and external stakeholders towards a common goal
  • High social and organizational intelligence about how enterprise organizations typically operate
  • Fluency in common ecommerce, CRM and web analytics tools, mac-savvy and proficient with Google Apps

Why You Will Love Being Part of Enervee

  • We Celebrate Diversity, Encourage Innovation, Work Collaboratively, And Provide Transparency
  • Sustainability is our business model as well as our mode of operation
  • People are our greatest asset and we want to empower you to help achieve our vision
  • We're passionate about our partners and we genuinely appreciate them
  • We are led by an experienced leadership team committed to empowerment and passionate about professional development and growth

How We Care

As a business, we prioritize inclusion and equity, encourage diverse perspectives and experiences, and ensure that everyone across all identities (race, color, sex, age, natural origin, religion, sexual orientation, gender identity and/or expression, ability, etc.) is welcomed, respected, supported and valued.  Every employee has a stake in our mission with the opportunity to participate in Enervee’s Equity Plan

The well-being of our employees is pivotal, and we address this through various initiatives we periodically assess and enhance including:

  • A competitive compensation and a 401K retirement saving plan with an above industry average Employer Match
  • Comprehensive Medical, Dental & Vision Plans (100% Employer paid for Employees and at 50% for Dependents)
  • Employer Covered Life and AD&D Insurance, Access to Health, Well-being, Personal Development, and Counselling Resources
  • Unrestricted Paid Time Off
  • Paid Parental Leave for 12 weeks
  • Flexible Work Schedule
  • Online Lunch Program available
  • Mission aligned company events, including volunteering.
  • We aim to equip you with the best tools and environment to boost your productivity so you can just focus on bringing your A-game to work
  • Choose-your-own-devices program