Quality Assurance Analyst

Job description

We're looking for a Quality Assurance Analyst to join our Customer Operations Team. Enervee provides an enterprise SaaS solution to investor-owned and municipal electric and gas utilities, which are transforming the way they engage their customers on purchasing energy-saving products and services across the connected home, appliances, solar and electric vehicles. We provide solutions for our utility customers (we call them partners), so they can engage better with their customers.

This role can be based anywhere in the US. Our Quality Assurance Analyst will be working closely with team members across Pacific, Central and Eastern Time Zones

How you can make an impact

  • Design and implement testing plans that are both internal and external facing

  • Run quality assurance checks on the Enervee marketplace on a recurring basis including promotional pages, checkout flow, rebates and incentives, marketplace updates, etc.

  • Review data sets for any errors prior to data being uploaded into Enervee systems

  • Reviewing and testing entire customer journey from marketing materials through to purchase

  • Identify procedures and scenarios for the quality control of products and services

  • Process product reviews and inform the appropriate team of defects and errors

  • Communicate quantitative and qualitative findings from test results to the Customer Operations, Product, and Customer Success teams

  • Monitor efforts to resolve product issues and be responsible for tracking and reporting progress

  • Ensure that the final product satisfies the product requirements and meet end-user expectations

  • Spot areas for improvement to enhance the product's efficiency, as well as the customer experience

Why You Will Love Being Part of Enervee

People are our greatest asset and we want to empower our Quality Assurance Analyst to help achieve our vision!

  • We celebrate diversity, encourage Innovation, work collaboratively, and practice transparency
  • Sustainability is our business model as well as our mode of operation
  • We're passionate about our partners and we genuinely appreciate them
  • We are led by an experienced leadership team committed to empowerment and passionate about professional development and growth

How We Care

The well-being of our employees is pivotal, and we address this through various perks and initiatives we periodically assess and enhance. We care about your present as well as your future and provide competitive compensation in addition to the following:

  • 401K retirement saving plan with an above industry average employer match
  • Every employee has a stake in our mission with our Employee Stock Option Plan
  • Comprehensive medical, dental & vision plans (100% Employer paid for employees and at 50% for Dependents) + Employer covered life and AD&D insurance + Access to health, well-being, personal development and counseling resources
  • Unrestricted PTO + Flexible work schedule + Paid Parental Leave for 12 weeks
  • Online meal delivery program for employees through GrubHub
  • Mission aligned company events, including volunteering
  • Choose your own devices program

Job requirements

What You Bring To The Team

Enervee's Quality Assurance Analyst for our Customer Operations Team has a passion for saving energy and having a positive impact on the environment. You are a fast learner who can understand and articulate technology at any level. You also bring your “Roll-up-your-sleeves” mentality addressing customer issues with initial troubleshooting and evaluation.

  • 4+ years of extensive experience of technical quality control in ecommerce space or similar industry

  • 3+ years of extensive experience in creating testing plans and technical documentation

  • Proficiency in knowledge management and ticketing systems

  • Keen attention to detail

  • Strong analytical and problem-solving skills

  • Excellent verbal and written communication skills

  • Creative and innovative thinker

  • Diligent and meticulous